Profitaxis PrimoLicenses & Regulatory Information
Who operates Profitaxis Primo, the compliance framework the service works within, where it is available, and how to obtain our corporate and compliance documents.
1. The operating entity
The Profitaxis Primo website and the trading account behind it are operated by the legal entity identified in our Terms and in the customer agreement you accept when you open an account. That entity is the counterparty to your contract, the controller of your personal data, and the party responsible for handling deposits, withdrawals and complaints.
The entity's registered corporate details, its group structure where relevant, and the identity of the companies that provide technology, payment processing or client-support functions on its behalf are disclosed in the account-opening documentation. If any of this information changes, existing customers are notified through the account area or by email before the change takes effect.
We do not publish registration identifiers or authorisation references on this marketing page, because such references must be read together with the full document they belong to. Request the documents from our support team and we will send the complete set (see section 5).
2. The regulatory framework we work within
Profitaxis Primo operates as a financial services provider and is therefore subject to the general body of rules that applies to firms of its type in the jurisdiction of its incorporation and in the markets it serves. In practice this framework covers, at a minimum:
- Customer due diligence. Identification and verification of every account holder before defined thresholds are reached, with ongoing, risk-based monitoring thereafter — see our KYC & AML Policy.
- Anti-money-laundering and counter-terrorist-financing duties. Internal controls, record keeping, staff training, and reporting of suspicious activity to the competent authorities.
- Sanctions screening. Screening of customers and transactions against the restrictive-measures lists applicable to us.
- Client-money handling. Customer funds are held separately from the operating funds of the company and are used only for the purposes for which they were deposited.
- Fair and clear communication. Marketing must be balanced, risk must be disclosed, and costs must be presented transparently before you trade.
- Data protection. Lawful, minimised and secure processing of personal data, with defined retention periods — see our Privacy Policy.
- Complaint handling. A documented internal procedure with acknowledgement and response timeframes, and information on escalation routes where an outcome is disputed.
Where a rule in a customer's country of residence is stricter than our internal standard, the stricter rule applies to that customer.
Jurisdictions served and excluded
Access to Profitaxis Primo depends on your country of residence, not on the country you happen to be visiting.
Where we accept customers
We accept residents of the countries listed in the account-opening flow and in the current onboarding policy. If your country is not accepted, registration cannot be completed.
Where we do not
We do not accept customers resident in jurisdictions subject to applicable restrictive measures, in jurisdictions where offering our service would require a local authorisation we do not hold, or in jurisdictions our board has classified as out of scope.
No cross-border solicitation
Nothing on this website is an offer or solicitation to any person in a jurisdiction where such an offer would be unlawful. Local law prevails over the general information published here.
The current list of accepted and excluded jurisdictions is maintained by our compliance function and may be updated at any time — for example following a change in sanctions or in local licensing requirements. The list in force is the one shown during registration and in your account area; support can confirm your status on request.
3. What this service is — and what it is not
Profitaxis Primo provides access to markets and to tools for monitoring and managing your own positions. Understanding the limits of that role matters:
- Not investment advice. Nothing on this site, in the platform, in market commentary, in automated signals or in any communication from our staff constitutes personal investment advice, a recommendation, or an assessment of whether a given instrument is suitable for you. Every order you place is your own decision. Consider taking independent professional advice.
- Not a bank deposit. Money credited to a trading account is not a bank deposit. It does not earn interest as a deposit, it is not covered by any deposit-guarantee scheme, and it is exposed to market risk from the moment it is invested.
- Not a guarantee of return. No performance figure, historical result, back-test or example projection published anywhere on this site is a promise or a forecast of future results. Losses can exceed your expectations and, depending on the instrument, can be rapid.
- Not tax advice. You are responsible for determining and meeting your own tax obligations in your country of residence.
- Not a payment or money-remittance service. The account may not be used to transfer value to third parties. Withdrawals return to a verified method in your own name.
How to request our corporate and compliance documents
Say what you need
Name the documents — for example corporate details, the customer agreement, the AML summary or the complaints procedure.
Identify yourself
Include your registered email address, or state that you are a prospective customer or a professional counterparty.
Acknowledgement
We confirm receipt and tell you whether anything further is required to release the documents.
Delivery
Documents are supplied in writing, normally within a few business days, in the format we are permitted to disclose.
Regulatory information at a glance
4. Complaints and escalation
If you are dissatisfied with any aspect of the service, submit a complaint in writing through the contact page or the support area of your account, describing what happened and the outcome you seek. We acknowledge complaints promptly and aim to provide a substantive written answer within the period set out in our internal procedure, which is available on request. If you are not satisfied with the answer, we will tell you what further steps are open to you, including any external escalation route available in your jurisdiction.
5. Contact route for regulatory questions
Questions about the operating entity, the compliance framework, jurisdiction eligibility, our AML procedures or requests for corporate documentation should be sent through the contact page, marked for the attention of the compliance team. Enquiries from supervisory authorities or from other regulated firms may use the same route and will be directed internally.
Related pages: KYC & AML Policy, Privacy Policy, Terms and Risk Disclosure.